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COVID 19 Information

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COVID 19 Information

We are so excited to be welcoming you back in our venues. Please help us to keep our doors open by taking extra precautions when attending our events.

Terms of entry

Our safety measures and terms of entry are under constant review, in line with Public Health and government guidance

Face coverings

Following the announcement of the government’s ‘Plan B’ Covid restrictions to tackle the Omicron variant, face masks will be compulsory in most indoor venues from 10 December. That applies to events at Pyramid and Parr Hall and for all guests aged 11 and over. Unless you have an exemption, you must wear a face covering to gain entry to any of our shows. You should continue to wear your mask throughout the performance but there are a number of exceptions. For example, you can remove your mask for practical reasons such as while eating or drinking.

Covid Pass

To gain entry to our events customers aged 18 and over will now need to be prepared to show, if requested by a member of staff, proof of their Covid status in one of the three following ways:

  • Proof of a negative lateral flow test taken within 48 hours prior to attending the event (this can be shown via an NHS text or email)
  • Proof of vaccination via the NHS Covid-19 app. (Second dose to be received 14 days prior to the event. The booster jab is not currently needed to qualify for the Covid Pass).
  • Proof of immunity due to positive PCR test within the last 180 days. 10 day isolation must be completed.
  • Please note we will no longer be accepting the blue NHS cards from 15 December

You can access your NHS Covid Pass through the free NHS app, for which you need to be registered with a GP in England.

You can also view your vaccination status on the NHS website and print a paper version if you are unable to use the app.

If you cannot access online services, you can call 119 to request a letter that will provide evidence of your vaccination status.

For lateral flow tests, we will also accept an NHS text or email confirmation of a negative test result.

For customers aged between 11 and 17, we strongly recommend a lateral flow test taken prior to attending our venues (In line with secondary school policy). Test should be taken within 48 hours of attending the event.

Other things you can do..

  • Please do not attend our venues if you are displaying symptoms or you are required to self-isolate.
  • Even if you are double vaccinated, we strongly encourage you to take a Lateral Flow test within 24 hours prior to the event

Further measures to keep you safe

  • NHS Track and Trace QR codes are available to scan at all points of entry to the venue.
  • All staff working at our venue are required to wear face masks in public areas.
  • Hand sanitiser is available at points within the venues
  • Use of air extraction fans pre-show, during the interval and post event to assist with venue ventilation.
  • Where possible, we will look to keep various exterior and internal door open to assist with venue ventilation. We apologise if this may lower the temperature in the venue, however, our number one priority is making sure your visit is as safe as possible.

While the government has removed many restrictions from Monday, 19 July, 2021, we all still have a shared responsibility to help prevent the spread of Covid-19. Please act responsibly and be considerate to other visitors, giving them time and space where possible to move around the venue, understanding that some people may have different requirements to your own.

Please remember to check our website and social media for up to date guidance before attending.

Our full FAQ on our Covid policy and terms of entry can be found here.

Thank you for your support

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