Q: When is the Box Office open?
A: Box Office is currently open Monday to Friday from 9am to 5pm. Our telephone number is 01925 442345 or you can email us at [email protected]
We are closed on bank holidays, Christmas Day, Boxing Day and New Year’s Day.
Q: Are there any discounts for Senior Citizens/Children etc.?
A: Where offered, concession ticket prices apply to those:
- Over 60
- Under 16
- Full-time students
- Registered disabled
Proof of eligibility may be required for all concessions either when purchased or on entry to an event.
Please note that concessions are not always available on all events. Please take care when booking as discounts cannot be applied once a booking is complete.
Q: Do you offer free tickets for carers?
A: If you need a personal assistant to be able to attend a show, we can issue a free ticket on production of any of the below:
- Front page of DLA / PIP
- Front page of Attendance Allowance letter
- Evidence that registered severely sight impaired
- Recognised Assistance Dog ID card
- Credibility’s access card
We will review an application without the recommended evidence on a case-by-case basis.
Documents can be emailed to [email protected], or can be shown at box office at the time of booking.
Q: Do toddlers have to pay for a ticket?
A: If your child is over 18 months old they will need their own paid for seat/ticket. If your child is under 18 months they can sit on a parents or guardians lap and will not need a ticket.
Q: Can I cancel my booking?
A: Once purchased tickets cannot be exchanged or refunded. We will only offer ticket refunds for cancelled/rescheduled shows.
Q: When will my tickets be delivered?
A: If you have chosen to have your tickets posted, we aim to deliver your tickets within 7-10 days; it may take a little longer during the Christmas holiday season. Please note we are currently sending out tickets closer to the event due to changes caused by Coronavirus.
Q: Where/When can I collect my tickets?
A: Box office is open at Pyramid from 9am until 5pm on Monday to Friday and 10am until 2pm on Saturdays. Please note that our opening hours are subject to change due to Coronavirus, updated hours are displayed at the top of this page. You can also collect your tickets on the door at the show; doors usually open 45 minutes (Parr Hall) to 30 minutes (Pyramid) before show time.
Please bring along the card that you paid with or some ID that shows your name and address.
If you are collecting tickets booked through an agent (Ticketmaster/SEE) please contact your ticket seller for more information.
Q: How much are the booking fees?
A: There is a £1.75 per ticket fee when booking online and a £1.75 per transaction fee when booking in person or on the phone.
Q: What is a restoration levy?
A: A restoration levy is being added to the price of certain tickets in order to help us to invest in maintaining and improving the historic and cultural buildings under our management. It is not unique to us at Culture Warrington, lots of organisations across the country do this in order to raise much-needed funds to support the maintenance of their buildings.
The levy will be added to the final price of the ticket and we’ve made steps to ensure this is very clear during the ticket buying process.
Q: Why have you introduced this?
A: It will help us to raise funding to help to maintain and improve the interior of Culture Warrington’s buildings and to provide better visitor experiences. We want to invest and secure the future of these buildings, but we also face budget challenges similar to many other organisations like us which can often make that difficult.
Q: Do I have to pay it?
A: The fee is compulsory for bookings of all Culture Warrington events priced at £10 or more. Tickets below £10 are not subject to the levy. It is automatically applied during the booking process and we’ve made steps to ensure this is very clear during the ticket buying process.
Q: Is it for all events and shows at the Parr Hall/Pyramid/museum?
A: No, only for events where the individual ticket price is £10 or more.
Q: Will it be added to existing bookings, where the event takes place after March?
A: No, it is only for new bookings made from 1st April onwards.
Q: Why can’t you/Culture Warrington maintain the buildings with the money you already make?
A: This is not unique to us at Culture Warrington, lots of organisations across the country do this in order to raise much-needed funds to support maintenance of their buildings, particularly when budget challenges make that difficult to do.
The ticket price generally covers costs to run the venues, including lighting, heating and staff costs, as well as the money paid to put on the event (i.e. artist fees etc). It doesn’t cover additional funds needed to restore and improve the buildings for future generations to enjoy.
Q: How will this money be spent?
A: The money will go towards the interior maintenance and improvement of our historic and cultural buildings, including The Pyramid Arts Centre, Parr Hall and Museum. As well as improving facilities within these venues.
Q: Am I able to contribute more to the restoration fund?
A: Yes, you can still add a charitable donation at the end of the booking process, if eligible this will also include a Gift Aid donation.
Q: Is this fee likely to increase in the future?
A: We have no plans at present to increase the fee.
Q: Do other venues have this fee?
A:Many historic venues within the UK include a restoration levy in their price.
Q: I have lost my tickets, what do I do?
A: if you have lost or misplaced your tickets, please contact box office by phone (01925 442345) or email ([email protected]) as soon as possible.
Q: Can I make a group booking online?
A: Ticket purchases are limited to 10 tickets online (sometimes less). If you wish to book for a larger party, please contact box office by phone (01925 442345) or call in to Pyramid to book.
Q: Is there an age restriction on a certain show?
A: When there is an age restriction on the show will we make every effort to make you aware, if you are still unsure as to whether a show may be suitable please contact box office by phone (01925 442345) or call in to Pyramid for advice.
Q: Where can I park?
A: There is a small free car park at the rear of Pyramid (use WA1 1JX for your sat nav), we have 3 disabled spaces. There is also a pay and display at the rear of Parr Hall.
COVID 19 Information
We are so excited to be welcoming you back in our venues. Please help us to keep our doors open by taking extra precautions when attending our events.
Terms of entry
Our safety measures and terms of entry are under constant review, in line with Public Health and government guidance
Following the announcement of the government’s ‘Plan B’ Covid restrictions to tackle the Omicron variant, face masks will be compulsory in most indoor venues from 10 December. That applies to events at Pyramid and Parr Hall and for all guests aged 11 and over. Unless you have an exemption, you must wear a face covering to gain entry to any of our shows. You should continue to wear your mask throughout the performance but there are a number of exceptions. For example, you can remove your mask for practical reasons such as while eating or drinking.
To gain entry to our events customers aged 18 and over will now need to be prepared to show, if requested by a member of staff, proof of their Covid status in one of the three following ways:
- Proof of a negative lateral flow test taken within 48 hours prior to attending the event (this can be shown via an NHS text or email)
- Proof of vaccination via the NHS Covid-19 app. (Second dose to be received 14 days prior to the event. The booster jab is not currently needed to qualify for the Covid Pass).
- Proof of immunity due to positive PCR test within the last 180 days. 10 day isolation must be completed.
- Please note we will no longer be accepting the blue NHS cards from 15 December
You can access your NHS Covid Pass through the free NHS app, for which you need to be registered with a GP in England.
You can also view your vaccination status on the NHS website and print a paper version if you are unable to use the app.
If you cannot access online services, you can call 119 to request a letter that will provide evidence of your vaccination status.
For lateral flow tests, we will also accept an NHS text or email confirmation of a negative test result.
For customers aged between 11 and 17, we strongly recommend a lateral flow test taken prior to attending our venues (In line with secondary school policy). Test should be taken within 48 hours of attending the event.
Other things you can do..
- Please do not attend our venues if you are displaying symptoms or you are required to self-isolate.
- Even if you are double vaccinated, we strongly encourage you to take a Lateral Flow test within 24 hours prior to the event
Further measures to keep you safe
- NHS Track and Trace QR codes are available to scan at all points of entry to the venue.
- All staff working at our venue are required to wear face masks in public areas.
- Hand sanitiser is available at points within the venues
- Use of air extraction fans pre-show, during the interval and post event to assist with venue ventilation.
- Where possible, we will look to keep various exterior and internal door open to assist with venue ventilation. We apologise if this may lower the temperature in the venue, however, our number one priority is making sure your visit is as safe as possible.
While the government has removed many restrictions from Monday, 19 July, 2021, we all still have a shared responsibility to help prevent the spread of Covid-19. Please act responsibly and be considerate to other visitors, giving them time and space where possible to move around the venue, understanding that some people may have different requirements to your own.
Please remember to check our website and social media for up to date guidance before attending.
Our full FAQ on our Covid policy and terms of entry can be found here.
Thank you for your support
Terms and Conditions
All tickets are subject to availability.
Management reserves the right not to admit any latecomers, to refuse admissions and to provide alternatives seats to those purchased, of the same or greater value.
All tickets are booked on a non-refundable and non-exchangeable basis.
All information correct at time published E&EO. We reserve to change events, dates, times and artists without prior notice. Please contact the box office for updated information.
Please note that other members of audience may stand or dance in front of you and restrict your view. No refunds will be offered in the event your view is restricted in those circumstances. Please be advised standing on furniture is not permitted
If an event is postponed or re-scheduled, your original ticket will entitle you to attend the postponed event. It is your responsibility to check the date and time of any postponed or re-scheduled event.
If the event is cancelled or postponed, you will be entitled to a refund from us or ticket agent you purchased them from. Please see the ticket agent’s terms and conditions for more information.
Refunds for rescheduled events can only be made before the event takes place, no refunds will be issued after the show.
Under no circumstances will our liability extend to costs or losses incurred in connection with the event, (including cancellation, postponement or rescheduling of an Event); travel, accommodation or hospitality arrangements.
Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. You must also adhere to the Promoter or venue operator’s specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates. If you do not comply with any Promoter or venue terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.