FAQs - Tickets and entry to our venues
Q: When is the Box Office open?
A: Box Office is currently open Monday to Friday from 9am to 5pm. Our telephone number is 01925 442345 or you can email us at [email protected]
We are closed on bank holidays, Christmas Day, Boxing Day and New Year’s Day.
Q: Are there any discounts for Senior Citizens/Children etc.?
A: Where offered, concession ticket prices apply to those:
- Over 60
- Under 16
- Full-time students
- Registered disabled
Proof of eligibility may be required for all concessions either when purchased or on entry to an event.
Please note that concessions are not always available on all events. Please take care when booking as discounts cannot be applied once a booking is complete.
Q: Do you offer free tickets for carers?
A: If you need a personal assistant to be able to attend a show, we can issue a free ticket on production of any of the below:
- Front page of DLA / PIP
- Front page of Attendance Allowance letter
- Evidence that registered severely sight impaired
- Recognised Assistance Dog ID card
- Credibility’s access card
We will review an application without the recommended evidence on a case-by-case basis.
Documents can be emailed to inf[email protected], or can be shown at box office at the time of booking.
Q: Do toddlers have to pay for a ticket?
A: If your child is over 18 months old they will need their own paid for seat/ticket. If your child is under 18 months they can sit on a parents or guardians lap and will not need a ticket.
Q: Can I cancel my booking?
A: Once purchased tickets cannot be exchanged or refunded. We will only offer ticket refunds for cancelled/rescheduled shows.
Q: When will my tickets be delivered?
A: If you have chosen to have your tickets posted, we aim to deliver your tickets within 7-10 days; it may take a little longer during the Christmas holiday season. Please note we are currently sending out tickets closer to the event due to changes caused by Coronavirus.
Q: Where/When can I collect my tickets?
A: Box office is open at Pyramid from 9am until 5pm on Monday to Friday and 10am until 2pm on Saturdays. Please note that our opening hours are subject to change due to Coronavirus, updated hours are displayed at the top of this page. You can also collect your tickets on the door at the show; doors usually open 45 minutes (Parr Hall) to 30 minutes (Pyramid) before show time.
Please bring along the card that you paid with or some ID that shows your name and address.
If you are collecting tickets booked through an agent (Ticketmaster/SEE) please contact your ticket seller for more information.
Q: How much are the booking fees?
A: There is a £1.75 per ticket fee when booking online and a £1.75 per transaction fee when booking in person or on the phone.
Q: What is a restoration levy?
A: A restoration levy of £1 is being added to the price of certain tickets in order to help us to invest in maintaining and improving the historic and cultural buildings under our management. It is not unique to us at Culture Warrington, lots of organisations across the country do this in order to raise much-needed funds to support the maintenance of their buildings.
The levy will be added to the final price of the ticket and we’ve made steps to ensure this is very clear during the ticket buying process.
Q: Why have you introduced this?
A: It will help us to raise funding to help to maintain and improve the interior of Culture Warrington’s buildings and to provide better visitor experiences. We want to invest and secure the future of these buildings, but we also face budget challenges similar to many other organisations like us which can often make that difficult.
Q: Do I have to pay it?
A: The fee is compulsory for bookings of all Culture Warrington events priced at £10 or more. Tickets below £10 are not subject to the levy. It is automatically applied during the booking process and we’ve made steps to ensure this is very clear during the ticket buying process.
Q: Is it for all events and shows at the Parr Hall/Pyramid/museum?
A: No, only for events where the individual ticket price is £10 or more.
Q: Will it be added to existing bookings, where the event takes place after March?
A: No, it is only for new bookings made from 1st April onwards.
Q: Why can’t you/Culture Warrington maintain the buildings with the money you already make?
A: This is not unique to us at Culture Warrington, lots of organisations across the country do this in order to raise much-needed funds to support maintenance of their buildings, particularly when budget challenges make that difficult to do.
The ticket price generally covers costs to run the venues, including lighting, heating and staff costs, as well as the money paid to put on the event (i.e. artist fees etc). It doesn’t cover additional funds needed to restore and improve the buildings for future generations to enjoy.
Q: How will this money be spent?
A: The money will go towards the interior maintenance and improvement of our historic and cultural buildings, including The Pyramid Arts Centre, Parr Hall and Museum. As well as improving facilities within these venues.
Q: Am I able to contribute more to the restoration fund?
A: Yes, you can still add a charitable donation at the end of the booking process, if eligible this will also include a Gift Aid donation.
Q: Is this fee likely to increase in the future?
A: We have no plans at present to increase the fee.
Q: Do other venues have this fee?
A:Many historic venues within the UK include a restoration levy in their price.
Q: I have lost my tickets, what do I do?
A: if you have lost or misplaced your tickets, please contact box office by phone (01925 442345) or email ([email protected]) as soon as possible.
Q: Can I make a group booking online?
A: Ticket purchases are limited to 10 tickets online (sometimes less). If you wish to book for a larger party, please contact box office by phone (01925 442345) or call in to Pyramid to book.
Q: Is there an age restriction on a certain show?
A: When there is an age restriction on the show will we make every effort to make you aware, if you are still unsure as to whether a show may be suitable please contact box office by phone (01925 442345) or call in to Pyramid for advice.
Q: Where can I park?
Parking is available to the rear of the Pyramid Arts Centre. Please be advised that we operate a phone & pay service and tariffs will apply. Before your visit, we advise you to download the phone & pay app available.
Our car park is managed by an external car park management company and the tariffs are set as follows:
1 Hour £2.00
2 Hours £3.00
3 Hours £4.00
12 Hours £5.00
24 Hours £7.00
PAYMENT MUST BE MADE WITHIN 10 MINUTES OF ARRIVING ON THE PREMISES.
Q: Are you accessible by public transport?
Yes, we are a few minutes walk from Bank Quay Station and about a 10-minute walk from Warrington Bus Interchange.
Covid 19 Information
We are so excited to be welcoming you back in our venues. Please help us to keep our doors open by taking extra precautions when attending our events.
Whilst the government has removed restrictions, we all still have a shared responsibility to help prevent the spread of Covid-19.
Please do not attend our venues if you are displaying symptoms or you are required to self-isolate.
Terms of entry
You are no longer required to show proof of vaccination or proof of negative lateral flow test to enter our venues.
Please act responsibly and be considerate to other visitors, giving them time and space where possible to move around the venue, understanding that some people may have different requirements to your own.
Please remember to check our website and social media for up to date guidance before attending.
Thank you for your support.
Terms and Conditions
All tickets are subject to availability.
Management reserves the right not to admit any latecomers, to refuse admissions and to provide alternative seats to those purchased, of the same or greater value.
All tickets are booked on a non-refundable and non-exchangeable basis.
All information correct at time published E&EO. We reserve to change events, dates, times and artists without prior notice. Please contact the box office for updated information.
Please note that other members of audience may stand or dance in front of you and restrict your view. No refunds will be offered in the event your view is restricted in those circumstances. Please be advised standing on furniture is not permitted
If an event is postponed or re-scheduled, your original ticket will entitle you to attend the postponed event. It is your responsibility to check the date and time of any postponed or re-scheduled event.
If the event is cancelled or postponed, you will be entitled to a refund from us or ticket agent you purchased them from. Please see the ticket agent’s terms and conditions for more information.
Refunds for rescheduled events can only be made before the event takes place, no refunds will be issued after the show.
Under no circumstances will our liability extend to costs or losses incurred in connection with the event, (including cancellation, postponement or rescheduling of an Event); travel, accommodation or hospitality arrangements.
Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. You must also adhere to the Promoter or venue operator’s specific terms of entry and protocols surrounding Covid-19 – this could be, but is not limited to, an obligation to provide negative lateral flow tests or provide vaccination certificates. If you do not comply with any Promoter or venue terms, conditions or rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.