Q: When is the Box Office open?
A: You can book tickets online at any time. If you want to call or come into the box office you can do so
- Weekdays: 9am – 5pm
- Saturday: 10am-2pm
- Sunday: Closed
We are closed on bank holidays, Christmas Day, Boxing Day and New Year’s Day
Q: Are there any discounts for Senior Citizens/Children etc.?
A: Where offered, concession ticket prices apply to those:
- Over 60
- Under 16
- Full-time students
- Registered disabled
Proof of eligibility may be required for all concessions either when purchased on or on entry to an event.
Please note that concessions are not always available on all events. Please take care when booking as discounts cannot be applied once a booking is complete.
Q: Do you offer free tickets for carers?
A: If you need a personal assistant to be able to attend a show, we can issue a free ticket on production of any of the below:
- Front page of DLA / PIP
- Front page of Attendance Allowance letter
- Evidence that registered severely sight impaired
- Recognised Assistance Dog ID card
- Credibility’s access card
We will review an application without the recommended evidence on a case-by-case basis.
Documents can be emailed to email@example.com, or can be shown at box office at the time of booking.
Q: Do toddlers have to pay for a ticket?
A: If your child is over 18 months old they will need their own paid for seat/ticket. If your child is under 18 months they can sit on a parents or guardians lap and will not need a ticket.
Q: Can I cancel my booking?
A: Once purchased tickets cannot be exchanged or refunded. We will only offer ticket refunds for cancelled/rescheduled shows.
Q: When will my tickets be delivered?
A: If you have chosen to have your tickets posted, we aim to deliver your tickets within 7-10 days; it may take a little longer during the Christmas holiday season.
Q: Where/When can I collect my tickets?
A: Box office is open at Pyramid from 9am until 5pm on Monday to Friday and 10am until 2pm on Saturdays. You can also collect your tickets on the door at the show; doors usually open 45 minutes (Parr Hall) to 30 minutes (Pyramid) before show time.
Please bring along the card that you paid with or some ID that shows your name and address.
If you are collecting tickets booked through an agent (Ticketmaster/SEE) please contact your ticket seller for more information.
Q: How much are the booking fees?
A: There is a £1.75 per ticket fee when booking online and a £1.75 per transaction fee when booking in person or on the phone.
Q: I have lost my tickets, what do I do?
A: if you have lost or misplaced your tickets, please contact box office by phone (01925 442345) or email (firstname.lastname@example.org) as soon as possible.
Q: Can I make a group booking online?
A: Ticket purchases are limited to 10 tickets online (sometimes less). If you wish to book for a larger party, please contact box office by phone (01925 442345) or call in to Pyramid to book.
Q: Is there an age restriction on a certain show?
A: When there is an age restriction on the show will we make every effort to make you aware, if you are still unsure as to whether a show may be suitable please contact box office by phone (01925 442345) or call in to Pyramid for advice.
Q: Where can I park?
A: There is a small free car park at the rear of Pyramid (use WA1 1JX for your sat nav), we have 3 disabled spaces. There is also a pay and display at the rear of Parr Hall.
Terms and Conditions
All tickets are subject to availability.
Management reserves the right not to admit any latecomers, to refuse admissions and to provide alternatives seats to those purchased, of the same or greater value.
All tickets are booked on a non-refundable and non-exchangeable basis.
All information correct at time published E&EO. We reserve to change events, dates, times and artists without prior notice. Please contact the box office for updated information.
Please note that other members of audience may stand or dance in front of you and restrict your view. No refunds will be offered in the event your view is restricted in those circumstances.
If an event is postponed or re-scheduled, your original ticket will entitle you to attend the postponed event. It is your responsibility to check the date and time of any postponed or re-scheduled event.
If the event is cancelled or postponed, you will be entitled to a refund from us or ticket agent you purchased them from. Please see the ticket agent’s terms and conditions for more information.
Under no circumstances will our liability extend to costs or losses incurred in connection with the event, (including cancellation, postponement or rescheduling of an Event); travel, accommodation or hospitality arrangements.